Power your favourite CRM with Orion.
Start improving customer satisfaction with automation!
Orion is powered by an artificial intelligence model trained specifically on your historic Zendesk tickets. This way Orion can truly understand what a ticket is about.
Newly created tickets are first handled by Orion. Actions execute automatically when Orion is certain.
When agents are answering tickets, Orion is right at their side suggesting the most relevant macros.
Orion will consider all active macros in your Zendesk. The macros you use today as well as macros you create in the future are searchable and available. Custom fields will be applied when using the macro.
For ticket deflection Orion serves answers straight from Zendesk Guide. If you have a knowledge base elsewhere we also got you covered :)
We support English, Dutch, French and German out-of-the-box. We have additional language extensions for Spanish, Norwegian, Swedish and Danish.
Hardly any. Orion behaves as an agent in your Zendesk. Its suggestions are offered to other agents from within the Orion Zendesk app. We take care of training the AI model with the proper data and initial configuration.
For sure! We're with you all the way. We have the industry experience to estimate your operational gains. Average ROI for Orion is roughly 1.2 year!
Yes! Orion supports API hooks to retrieve information such as delivery date, amount due, ... from your ERP systems. That information is then substituted in the macro placeholder.
Check out our videos in the Orion Academy. Entirely free!
