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Handle unlimited alarm calls without peak staffing

Orion absorbs inbound and outbound calls at scale, neutralizing call volume variation while protecting SLAs and operational quality.

See which calls Orion handles
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With Orion in place, central stations achieve:

No peak staffing

Automation optimizes staffing, directly boosting profitability.

Stable SLA performance

Response times remain within SLA, even during high-load periods.

Lower agent churn

Routine and non-critical calls are removed, allowing agents to focus on meaningful and higher-value work.

Quality and Compliance

Calls are handled with full SOP adherence, without deviation or fatigue-related errors.

Higher customer satisfaction

Faster handling of non-critical interactions improves caller experience and reduces waiting times.

What Orion handles for you

AI Voice Operators for alarm monitoring centers and security integrators.

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Alarm Call handling

Orion's AI Voice Operator fully takes over the end-to-end handling of (non-critical) alarms, in- and outbound, exactly as a human agent would.

Discover the Alarm Types we handle
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Technical support for alarm panels

Orion's Panel Codex Assistant acts as a first-line technical support agent, resolving panel-related questions end to end.

Check out the Panel Assistant

Develop your Business case

In one session, we walk through a live demo and quantify what an AI Voice Operator could change for your staffing, SLAs, and agent workload.

Get a Free Demo

Active within the monitoring ecosystem

Orion handles live alarm and support calls for central stations operating on industry-standard platforms.

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