Automate high-volume low-complexity questions
using artificial intelligence.
Orion integrates seamlessly with
Your customer service works on a shared or functional mailbox in Outlook on Exchange? We got you covered!
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Is your organsisation relying on the Zendesk Support CRM in the cloud? The Orion plugin for Zendesk is available for you.
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Whether you use Salesforce Lightning or Classic, on-premise or in the cloud, the Orion plugin has your back.
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No worries if your CRM is not (yet) listed here. The Orion platform can be accessed using our REST API to power your CRM of choice.
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Apply automation to a variety of customer channels. Offer your customers their channel of choice.
Orion offers customer service automation actions based on an artificial intelligence (AI) model built specifically for your organisation. This is where we make the difference in achievable automation %.
Orions strong suit is automating those frequently occurring questions that can be answered with a single qualitative response.
We strongly believe in AI working in cooperation with humans. Customer service agents have a key role in answering complex and delicate questions that are not suited for an AI.
Customer questions are automatically routed to the correct department.
When very certain, Orion can answer customer questions on his own.
When multiple answers are possible. Orion answers your customer with a top 3.
Orion suggests the most appropriate answer templates to your agents.
ID's, order numbers, ... are extracted. ERP information is then included in the answer.
Check out our videos in the Orion Academy. Entirely free!
ORION, a product by
ThinkNexT BV
Minderbroederstraat 17 / 2
3000 Leuven
Belgium