Want to automate
customer service?

Automate high-volume low-complexity questions
using artificial intelligence. Get our 3-step guide.


Orion integrates seamlessly with


Your customer service works on a shared or functional mailbox in Outlook on Exchange? We got you covered!
Read more


Is your organsisation relying on the Zendesk Support CRM in the cloud? The Orion plugin for Zendesk is available for you.
Read more


Whether you use Salesforce Lightning or Classic, on-premise or in the cloud, the Orion plugin has your back.
Read more


No worries if your CRM is not (yet) listed here. The Orion platform can be accessed using our REST API to power your CRM of choice.
Read more


Customer channels!

Apply automation to a variety of customer channels. Offer your customers their channel of choice.

Contact form
WhatsApp / FB / Twitter

How it works


Tailor-made AI

Orion offers customer service automation actions based on an artificial intelligence (AI) model built specifically for your organisation. This is where we make the difference in achievable automation %.


High-volume low-complexity questions

Orions strong suit is automating those frequently occurring questions that can be answered with a single qualitative response.


Assisting customer service agents

We strongly believe in AI working in cooperation with humans. Customer service agents have a key role in answering complex and delicate questions that are not suited for an AI.

Orion features


Customer questions are automatically routed to the correct department.

Auto answering

When very certain, Orion can answer customer questions on his own.


When multiple answers are possible. Orion answers your customer with a top 3.

Template suggestion

Orion suggests the most appropriate answer templates to your agents.

Value extraction

ID's, order numbers, ... are extracted. ERP information is then included in the answer.

Ready to get started?

Get our 3-step guide. Find out first hand how Orion can power your customer service.

ORION, a product by
ThinkNexT BV
Minderbroederstraat 17 / 2
3000 Leuven