Want to automate
customer service?

Automate high-volume low-complexity questions
using artificial intelligence.

The Academy contains our getting started videos and is entirely free.

Plug-and-play

Orion integrates seamlessly with

Outlook

Your customer service works on a shared or functional mailbox in Outlook on Exchange? We got you covered!
Read more

Zendesk

Is your organsisation relying on the Zendesk Support CRM in the cloud? The Orion plugin for Zendesk is available for you.
Read more

Salesforce

Whether you use Salesforce Lightning or Classic, on-premise or in the cloud, the Orion plugin has your back.
Read more

API

No worries if your CRM is not (yet) listed here. The Orion platform can be accessed using our REST API to power your CRM of choice.
Read more

customer-channels.png

Customer channels!

Apply automation to a variety of customer channels. Offer your customers their channel of choice.

E-mail
Chat(bot)
Contact form
WhatsApp / FB / Twitter

How it works

#1

Tailor-made AI

Orion offers customer service automation actions based on an artificial intelligence (AI) model built specifically for your organisation. This is where we make the difference in achievable automation %.

#2

High-volume low-complexity questions

Orions strong suit is automating those frequently occurring questions that can be answered with a single qualitative response.

#3

Assisting customer service agents

We strongly believe in AI working in cooperation with humans. Customer service agents have a key role in answering complex and delicate questions that are not suited for an AI.

Orion features

Routing

Customer questions are automatically routed to the correct department.

Auto answering

When very certain, Orion can answer customer questions on his own.

Deflection

When multiple answers are possible. Orion answers your customer with a top 3.

Template suggestion

Orion suggests the most appropriate answer templates to your agents.

Value extraction

ID's, order numbers, ... are extracted. ERP information is then included in the answer.

Want to see how this works in practice?

Check out our videos in the Orion Academy. Entirely free!

ORION, a product by
ThinkNexT BV
Minderbroederstraat 17 / 2
3000 Leuven
Belgium