What if you could answer your customers questions the moment they are typing it?
Many customers don't take the time to browse your site in detail. As a consequence they submit questions that take precious time away from your service agents.
Your customers will be delighted having their answer on the spot, with no need to await customer service.
Orion gathers detailed statistics on the subject type of various questions. With those insights you'll be able to iteratively create on the spot answers.
The contact-form is not a chatbot. It's an add-on on top of you existing form. If Orion has nothing to suggest it will not display.
The basis of the contact-form assistant is the ability to recognise customer questions with great precision. Everything else follows from that.
Lingering questions you might have...