Is your phone channel under pressure?
Customer calls in to indicate an issue with the latest home delivery.
Outbound call notifying end-customer that an alarm was received.
Inbound call for an elevator emergency.
We currently support 22 languages out-of-the-box! Click here for the full list.
Connect AskOrion to your CRMs, support systems or custom IT applications.
See what our customers say about AskOrion
Fast response and extremely supportive team. They made sure everything was thoroughly explained and even called us up with extra information. Very friendly!
Works way better than expected 😝
The project was patiently built up, the team takes into account that not everybody is a computer wizard.
Typical scenarios in which to use the AskOrion voicebot
Respond and capture customer questions 24/7.
Let AskOrion determine where calls should go. Send calls to the proper teams & skills.
Make sure all calls are captured and available in your CRM system.
Optimize workforce planning and call customers back when you have capacity.
Informed callback enables junior agents to learn the job in a safe way.
Let go of those rigid IVR flows and replace them with an open "what is your question about?"
Start turning things around with AskOrion
Handle inbound calls automatically and
improve customer experience.
We offer several phone integration options. We can provide a phone number for each language and business unit. Alternatively, calls can be forwarded to that number or integrated via SIP.
We connect the CRM of your choice to AskOrion From that moment on, information is automatically inserted in real-time in the CRM.
For questions that remain unanswered, choose whether you want a callback or handover approach at the end of the call.
At Orion, we're firm believers of a callback approach for the majority of inbound calls.
However, live handover remains very relevant for high-priority requests and to prevent escalation.
When most of your incoming calls turn into outgoing tasks, it makes planning and staffing easier. Once an outgoing task is done, agents can quickly move on to the next one.
The peak time for incoming calls no longer dictates how many agents are needed.
With AskOrion and callback, customers don't have to wait in line to speak to an operator. Long waits lower customer satisfaction, so this lets them go about their day instead.
When they receive a callback, an agent has already prepared the answer, reducing the time spent on the phone. This creates a smooth and efficient experience for the customer.
Operators can thoroughly prepare for customer questions before making the call, which reduces their stress.
Junior agents can also consult with team leads and managers for specific details, making their learning process more efficient.
