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Learn from experts across Europe and the UK in customer service and customer experience.
Trends, insights, best-practices and much more!

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The Customer Service Podcast

Presented by your hosts Thomas Van Durme and Alexander Gurdebeke to bring you key customer service insights.

dr. Luca Schirru | Intellectual property considerations with OpenAI / ChatGPT

Interview with dr. Laura Drechsler | Privacy considerations with OpenAI / ChatGPT | data privacy researcher at KULeuven & CITIP

Interview with dr. Laura Drechsler, postdoctoral researcher at the Centre for IT & IP Law in Leuven (CITIP) and KULeuven, Belgium. With an academic trajectory spanning institutions like the University of Vienna and KU Leuven, Laura is well-equipped to unravel the intricate tapestry of data pr... Read More

Interview with Abdul Khaled | Head Digital & Customer experience at E-ON Next UK

An exciting interview with Abdul Khaled! He leads the digital and customer experience team at the utility company E-ON Next in the United Kingdom. E-ON is the second largest electricity and gas provider, serving around 4 million customers. With that amount of customers, we're excited to disco... Read More