End-to-end Alarm Call Handling.

Orion fully automates inbound and outbound calls within your alarm monitoring center.

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Without human intervention

Our AI Voice Operator handles unlimited alarm calls end-to-end reliably adhering to the operating procedures.

No Peak Staffing
Consistent Service Levels
Auditable

Demo Inbound Call

Putting a system on test

Functionalities

Full clearing of alarm

Partial clearing / snoozing of alarm

Placing call dispositions

Identify single site / multi-site callers

Change temporary schedule

Change permanent schedule

Place system in test

Clear system in test

Change PIN

Detect voicemails & leave messages

Detect waiting music

Navigate IVR / choice menus

Integrated with MAStermind

Types of alarms

Use cases typically handled

Line tests

Low battery

General trouble alarms

Fire system malfunction

Fire alarms

Intrusion / burglary

Temperature alarms

Schedule violations

Late to close / late to open / ...

Power loss

Integrated with Horus (Azursoft)

Develop your Business Case

In one session, we walk through a live demo and quantify what an AI Voice Operator could change for your staffing, SLAs, and agent workload.

Trusted solution

In production with small, medium and large central stations worldwide.

We currently support 22 languages out-of-the-box! Click here for the full list.