The story

How Orion came to be...

... started in 2005 ...

... when co-founders Jelle Van Gompel and Thomas Van Durme met at the university of Leuven (Belgium) and began experimenting with all kinds of software technology. They solidified their knowledge in the field of application engineering and artificial intelligence. Jelle started as consultant with Altran in the field of utilities and Thomas started a position at the European Space Agency. With those experiences in hand, both decided to permanently team up and founded ThinkNexT in the spring of 2011, carrying the momentum of their past ventures.

Between 2011 and 2016 ThinkNexT focussed on tailor-made software solutions in the field of customer service. They discovered that many customer service departments suffered under large loads of customer questions that were in fact easy to answer. Though easy to answer, the sheer volume resulted in long waiting times for customers and a suboptimal use of customer service agents. Orion was born.

Artificial intelligence - specifically natural language processing (NLP) - formed the basis of the automation engine that fuels Orion. But the buck doesn't stop there. Previous experience integrating IT solutions in the customer service landscape, together with a thorough understanding of day-to-day customer service operations, is why Orion has successfully left the launching pad in 2016.

The Orion team grew with functional specialists in the field of customer service. And since that take-off in 2016 many small, mid-sized and enterprise-sized organisations have trusted the automation of their customer service in Orions hands.

In 2020 Orion Intelligence BV becomes the holder of the intellectual property of Orion and all its operational activities. Beginning of 2021, Tinne Van den Broeck joins as partner to further strengthen the core team! The story continues...

Simplicity is the ultimate sophistication

What we believe - together with Leonardo Da Vinci -

The team

that makes Orion happen

Thomas

Managing Director

Software engineer, specialised in Artificial Intelligence and backend integrations.

Jelle

Technical Director

Software engineer, specialised in Artificial Intelligence and Distributed Systems.

Tinne

Customer Success Director

Commercial engineer, specialised in process optimization and Customer Service flows.

Cindy

Sales Director

Experienced sales professional and polyglot. Strong believer in innovation and collaboration.

Alexander

Account executive

Master in IT-law with extensive experience in the startup technology domain.

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Kris

Software Engineer

Software developer with a lot of experience and interest in AI.

Tuur

Account executive

Master of Science in applied Economics with a background in Law.

Kim

Marketing Manager

Copywriter, social media administrator and visual content creator.

Marieke

Data specialist

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Liana

Data specialist

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Joshua

Data specialist

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Samuel

Data specialist

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Sara

Data annotator

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Deloris

Data annotator

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Nawal

Data annotator

Orion

Funny guy

Vanessa

Office Manager

Robbe

Data specialist

Clarisse

Data specialist