How to automate your parcel delivery and
online ordering
customer service questions?

Discover Orion: state-of-the-art parcel logistics AI.
Learn how Orion automatically handles 26,5% of digital customer questions at GLS.

A contact form assistant for parcel delivery

The Orion AI connects to contact forms on your website.
He solves questions while customers type!

Avoid easy questions

Many customers don't take the time to browse your site in detail. As a consequence they submit questions that take precious time away from your service agents.

Increase customer satisfaction

Your customers will be delighted having their answer on the spot, with no need to await customer service.

Super-easy IT integration

The IT effort to integrate Orion is very limited: get started in 10 minutes. No CRM or ERP integration required.

No extra channels needed

The contact form assistant is not a chatbot. It's an add-on on top of your existing form. If Orion has nothing to suggest he will not display.

Parcel network integration

The Contact Form Assistant uses real-time parcel status information in combination with the type of question asked to respond in the most relevant way.

GLS tracking network

Based on the parcel number, information within the GLS Europe network is retrieved. Specific messages regarding depots and possible delays can be displayed.

DPD tracking network

Orion has access to the tracking network of 18 DPD countries to retrieve up-to-date information on the latest parcel status.

Your tracking network

Integration with the tracking network of your organisation can be easily set up.

Demo zone

Test it yourself: ask Orion a parcel related question.

Some examples to ask Orion in 49 supported languages!

I have received a notice but my packet hasn't arrived yet.

Can I have the parcel delivered to another address?

¿Cuándo llegará mi pedido?

(Spanish) - Translation: when is my order going to arrive?

La télévision à l'intérieur de la boîte est cassée.

(French) - Translation: the television inside the box is broken.

How does it work?

Orion comes with a pre-trained AI model that can understand most receiver customer questions in parcel delivery.

A master of languages

We currently support 22 languages out-of-the-box! Click here for the full list.

How to implement Orion in my organisation?

Because the AI model is pre-trained for the parcel delivery industry,
you can start answering questions in a matter of hours.
Here's what needs to happen:

Step 1: connect your form

With the addition of a simple Javascript widget, the Orion Contact Form Assistant gets added to your form. You need 10 minutes of your website adminstrator's time.

Step 2: configure the answers

In our easy-to-use backend, you and your staff can configure the answers you wish to provide for each of preconfigured types of questions Orion can detect.

All set!

You are now ready to have Orion answer customer questions in your contact form. Monitor your automation in our statistics dashboard.


Is your customer service
phone channel also under pressure?

Start turning things around with AskOrion!
Handle inbound calls automatically and
improve customer experience.

Real-life results at GLS

GLS saw a decrease of 26,5% questions that required human assistance.

The contact form

Check out the live form for yourself: click here.


For GLS Belgium the activated languages are Dutch and French

Colour and theme

Colours, logos and theme are all configurable and can be branded to your organisation.

Mobile and browser compatibility

The assistant is available on all browsers, mobile, desktop and tablet devices.

We measure everything

The Orion contact form assistant registers the various interactions of customers on the form to collect usage statistics.

The graph below display questions handled by Orion over time. At GLS a clear weekly pattern is established. Most question are asked during the workweek, namely between 2500 to 3000 questions a day!

Interested in the Orion Contact Form Assistant?

Let's set up an introductory meeting!

Additional questions