Discover Orion: state-of-the-art parcel logistics AI.
Learn how Orion automatically handles 26,5% of digital customer questions at GLS.
The Orion AI connects to contact forms on your website.
He solves questions while customers type!
Many customers don't take the time to browse your site in detail. As a consequence they submit questions that take precious time away from your service agents.
Your customers will be delighted having their answer on the spot, with no need to await customer service.
The IT effort to integrate Orion is very limited: get started in 10 minutes. No CRM or ERP integration required.
The contact form assistant is not a chatbot. It's an add-on on top of your existing form. If Orion has nothing to suggest he will not display.
The Contact Form Assistant uses real-time parcel status information in combination with the type of question asked to respond in the most relevant way.
Test it yourself: ask Orion a parcel related question.
Some examples to ask Orion in 49 supported languages!
I have received a notice but my packet hasn't arrived yet.
Can I have the parcel delivered to another address?
¿Cuándo llegará mi pedido?
La télévision à l'intérieur de la boîte est cassée.
Orion comes with a pre-trained AI model that can understand most receiver customer questions in parcel delivery.
We currently support 22 languages out-of-the-box! Click here for the full list.
Because the AI model is pre-trained for the parcel delivery industry,
you can start answering questions in a matter of hours.
Here's what needs to happen:
In our easy-to-use backend, you and your staff can configure the answers you wish to provide for each of preconfigured types of questions Orion can detect.
You are now ready to have Orion answer customer questions in your contact form. Monitor your automation in our statistics dashboard.
GLS saw a decrease of 26,5% questions that required human assistance.
The Orion contact form assistant registers the various interactions of customers on the form to collect usage statistics.
The graph below display questions handled by Orion over time. At GLS a clear weekly pattern is established. Most question are asked during the workweek, namely between 2500 to 3000 questions a day!
Let's set up an introductory meeting!
No worries, we got you covered. Orion can also dynamically add a contact form to your website, that will relay unresolved questions to your existing e-mail address.
Orion hooks in on the existing contact form and will only appear if a question was recognised. In addition, Orion AI comes with an out-of-the-box understanding of parcel delivery related customer questions. Typically chatbots require manual configuration before they can be deployed within a more limited context.
We got you covered! Our AI model for parcel delivery is fully extensible. We can add both top-level and detailed recognition categories specific to your organisation.