Start turning things around with AskOrion
Handle inbound calls automatically and
improve customer experience.
What is the AskOrion flow?
Depending on the type of question, Orion collects customer identifiers and gathers additional info.
Save valuable agent time on all those tasks.
At Orion, we're firm believers of a callback approach for the majority of inbound calls.
When the majority of your inbound calls are turned into outbound actions, this simplifies the amount of planning and staffing. When an outbound action is completed, agents can directly proceed to the preparation of the next one.
The busiest moment of the day in terms of inbound calls no longer directly determines the number of agents needed.
With AskOrion followed by callback, customers are no longer in the waiting line to speak to an operator. Increased waiting times drive down customer satisfaction. Instead, customers can just continue with their day.
When the customer is called back at a later time, the answer has already been prepared in advance by an agent. Time on the phone is reduced because of this preparation. The customer experiences a well-organized process.
Operators can prepare the customer question in detail before starting the outbound call. This reduces the stress they have to handle before and during each call.
In addition, junior agents can consult team leads and managers for specific details, allowing for a more efficient learning path.
Live handover remains very relevant for high-priority requests and to prevent escalation.
First of all, AskOrion is a fully managed stand-alone cloud voice solution.
There is no telephony integration needed.
We provide dedicated AskOrion phone numbers for each language your organisation wants to offer.
We connect the CRM of your choice to AskOrion From that moment on, information is automatically inserted in real-time in the CRM.
For questions that remain unanswered, choose whether you want a callback or handover approach at the end of the call.
All done, you are now ready to receive calls!
Connect AskOrion to your CRMs, support systems or custom IT applications. Not using any of these? There's more to come.
Have Orion analyse the exact topic of the question and use that topic further down in the flow.
Based on the recognized question topic, have Orion read specific answers to your customer.
Retrieve real-time information from your backend systems in order to have Orion answer customer questions autonomously.
Have voice transcriptions translated into a different language to support a larger set of agents.
Gather additional information from the customer that will be transcribed as well.
Let's set up an introductory meeting!