some food for thought from our partner Delhaize
supermarket chain with strong e-commerce ambitions
Every incoming Salesforce case is checked by Orion, if possible Orion guides the customer to the correct answer
Automate repetitive actions to focus on more important tasks: qualitative answers to the customer
Available in the Salesforce AppExchange
Delhaize is powered by an artificial intelligence model trained specifically on their historic Salesforce cases. This way, Orion can truly understand what a case is about.
Lingering questions you might have...
Salesforce Einstein is a great product, its strong suit is analytics and machine learning on numeric data. Its natural language capabilities are limited, however, lagging a bit behind the current state of technology.
In order to come to our best-of-breed toolbox, we use technologies and libraries such as Tensorflow, Keras, Stanford NLP, Transformers, Apache OpenNLP, scikit-learn and PyTorch.
Hardly any. Orion behaves as an agent in your Salesforce. Its suggestions are offered to other agents from within the Orion Salesforce plugin. We take care of training the AI model with the proper data and initial configuration.
Good news. We support both Salesforce classic UI and Salesforce Lightning.
Orion will consider all available templates in your Salesforce. Templates you use today as well as templates you create in the future are searchable and available.