How to automate your utilities
customer service questions?

Discover Orion: state-of-the-art utilities AI.
Learn how Orion automatically handles 26,5% of digital customer questions at Eneco, supplier for electricity and gas with 1.3 million connections.

What if you could instantly answer customer questions?

With the Contact Form Assistant for Utilities, you can do this while your customer is typing!
Goal is to answer the question on the spot and avoid the form submit.

A smart contact form assistant for customers of
electricity, gas, water and other suppliers.

Avoid easy questions

Many customers don't take the time to browse your site in detail. As a consequence, they submit questions that take away precious time from your service agents.

Increase customer satisfaction

Your customers will be delighted to have their answer on the spot, with no need to await customer service.

Super-easy IT integration

The IT effort to integrate Orion is very limited: you can get started in 10 minutes. No CRM or ERP integration required.

No extra channels needed

The contact form assistant is not a chatbot. It's an add-on on top of your existing form. If Orion has nothing to suggest he will not show himself.

Demo zone

Test it yourself: ask Orion a utilities related question.

Some examples to ask Orion in 22 supported languages! Click here for the full list.

I'm going to move to another apartment. What should I do?

I want to change my advance payment amount.

Where can I enter my meter reading?

¿Cómo puedo convertirme en cliente?

(Spanish) - Translation: How can I become a customer?

Je veux une copie de ma dernière facture.

(French) - Translation: I want a copy of my latest invoice

How does it work?

Orion comes with a pre-trained AI model that can understand most receiver customer questions in utilities.

Utilities version 2.png

A master of languages

We currently support 22 languages out-of-the-box! Click here for the full list.

How to implement Orion in my organisation?

Because the AI model is pre-trained for the electricity, gas and water sector,
you can start answering questions in a matter of hours.
Here's what needs to happen:

Step 1: connect your form

With the addition of a simple Javascript widget, the Orion Contact Form Assistant is added to your form. You need 10 minutes of your website administrator's time.

Step 2: configure the answers

In our easy-to-use backend, you and your staff can configure the answers you wish to provide for each of the preconfigured types of questions Orion can detect.

All set!

You are now ready to have Orion answer customer questions in your contact form. Monitor your automation in our statistics dashboard.

Real-life results at Eneco

Eneco saw a decrease of 26,5% questions that required human assistance.

The contact form

Check out the live form for yourself: click here.


For Eneco the activated languages are Dutch and French

Colour and theme

Colours, logos and theme are all configurable and can be branded to your organisation.

Mobile and browser compatibility

The assistant is available on all browsers, mobile, desktop and tablet devices.

We measure everything

The Orion contact form assistant registers the various interactions of customers on the form to collect usage statistics.

The graph below display questions handled by Orion over time. At Eneco a clear weekly pattern is established. Most receivers ask questions during the workweek: between 3500 to 4500 questions a day.

Interested in the Orion Contact Form Assistant?

Let's set up an introductory meeting!

Is also your customer service
phone channel under pressure?

Start turning things around with AskOrion!
Handle inbound calls automatically and
improve customer experience.


Additional questions