Discover Orion: state-of-the-art utilities AI.
Learn how Orion automatically handles 29,5% of digital customer questions at Eneco, supplier for electricity and gas with 1.3 million connections.
Many customers don't take the time to browse your site in detail. As a consequence, they submit questions that take away precious time from your service agents.
Your customers will be delighted to have their answer on the spot, with no need to await customer service.
The IT effort to integrate Orion is very limited: you can get started in 10 minutes. No CRM or ERP integration required.
The contact form assistant is not a chatbot. It's an add-on on top of your existing form. If Orion has nothing to suggest he will not show himself.
Test it yourself: ask Orion a utilities related question.
Some examples to ask Orion in 49 supported languages!
I'm going to move to another apartment. What should I do?
I want to change my advance payment amount.
Where can I enter my meter reading?
¿Cómo puedo convertirme en cliente?
Je veux une copie de ma dernière facture.
Orion comes with a pre-trained AI model that can understand most receiver customer questions in utilities.
Because the AI model is pre-trained for the electricity, gas and water sector,
you can start answering questions in a matter of hours.
Here's what needs to happen:
In our easy-to-use backend, you and your staff can configure the answers you wish to provide for each of the preconfigured types of questions Orion can detect.
You are now ready to have Orion answer customer questions in your contact form. Monitor your automation in our statistics dashboard.
Eneco saw a decrease of 26,5% questions that required human assistance.
The Orion contact form assistant registers the various interactions of customers on the form to collect usage statistics.
The graph below display questions handled by Orion over time. At Eneco a clear weekly pattern is established. Most receivers ask questions during the workweek: between 3500 to 4500 questions a day.
Let's set up an introductory meeting!
No worries, we've got you covered. Orion can also dynamically add a contact form to your website, that can relay unresolved questions to your existing e-mail address.
Orion hooks in on the existing contact form and will only appear if a question was recognized. In addition, Orion AI comes with an out-of-the-box understanding of parcel delivery related customer questions. Typically chatbots require manual configuration before they can be deployed within a more limited context.
Our AI model for parcel delivery is fully extensible. We can add both top-level and detailed recognition categories specific to your organisation.