Orion is a Premium Client Application Partner of one of the leading customer contact center solutions. We're proudly powering advanced text and voice automation functionalities right within Genesys Cloud.
Orion Intelligence applications available in the Genesys marketplace
Easy question routing right within Genesys Architect.
Is nobody reading your FAQs?
Is your phone channel under pressure?
Suggestion of Canned Responses to your agents.
Use Architect to connect with Orion Intelligence and create the flows you want.
Newly created questions are first handled by Orion. Actions execute automatically when Orion is certain.
Are service agents losing time answering customer questions?
When agents are answering questions, Orion is right at their side suggesting the most relevant answer.
Is your phone channel under pressure?
Orion is powered by an artificial intelligence model trained specifically on your historic Genesys conversations. This way Orion can truly understand what a ticket is about.
We currently support 22 languages out-of-the-box! Click here for the full list.
Hardly any. Orion behaves as an agent in your Genesys Cloud. Its suggestions are offered to other agents from within the Orion app for Genesys Cloud. We take care of training the AI model with the proper data and initial configuration.
For sure! We're with you all the way. We have the industry experience to estimate your operational gains.
Yes! Orion supports API hooks to retrieve information such as delivery date, amount due, ... from your ERP systems. That information is then substituted in the macro placeholder.
Check out our videos in the Orion Academy. Entirely free!
