Orion is a technology partner of one of the leading customer contact center solutions. We're proudly powering advanced automatic e-mail answering and insights right within Genesys Cloud.
Power your Genesys cloud with Orion.
Orion is powered by an artificial intelligence model trained specifically on your historic Genesys Cloud emails. This way Orion can truly understand what a ticket is about.
Newly created questions are first handled by Orion. Actions execute automatically when Orion is certain.
When agents are answering questions, Orion is right at their side suggesting the most relevant answer.
Check out our videos in the Orion Academy. Entirely free!