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Voicebot integration for Evalink (Sitasys)

Automate inbound and outbound calls within your alarm monitoring center .

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Your Business Case

In one session, we walk through a live demo and quantify what an AI Voice Operator could change for your staffing, SLAs, and agent workload.

Get in touch

Functionality

Full clearing of alarm

Partial clearing / snoozing of alarm

Placing call dispositions

Identify single site / multi-site callers

Change temporary schedule

Change permanent schedule

Place system in test

Clear system in test

Change PIN

Detect voicemails & leave messages

Detect waiting music

Navigate IVR / choice menus

API Integration

Between the Orion and Evalink platform

Outbound calls

Can be triggered via automated workflows

Filtering of alarm types

Within an Evalink workflow you can filter on a specific type of alarm

Execute Orion webhook

Webhooks to the Orion platform can be activated

Inbound call integration

APIs can be used to fetch information and execute specific actions (e.g. putting a site in test)

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Types of alarms

Use cases typically handled

Line tests

Low battery

General trouble alarms

Fire system malfunction

Fire alarms

Intrusion / burglary

Temperature alarms

Schedule violations

Late to close / late to open / ...

Power loss

Your Business Case

In one session, we walk through a live demo and quantify what an AI Voice Operator could change for your staffing, SLAs, and agent workload.

Get in touch

Trusted solution

In production with major central stations worldwide.

We currently support 22 languages out-of-the-box! Click here for the full list.