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Orion Intelligence privacy policy

Last updated: May 2026

Introduction

Orion Intelligence provides AI-powered communication and notification technology for licensed Alarm Receiving Centres (ARCs).

This Privacy Policy explains what information we collect, how we use it, and how we protect personal data when providing alarm monitoring communication services.

Information we collect

Depending on the services used, Orion Intelligence may process:

  • name and contact details
  • phone numbers
  • alarm event information
  • monitored premises information
  • system status notifications
  • communication logs
  • technical and usage information

How we use information

We use personal data exclusively to provide operational and transactional alarm monitoring services, including:

  • alarm notifications
  • emergency communications
  • technical alerts
  • monitoring coordination
  • system status updates
  • customer support

We do not use personal data for unsolicited marketing or advertising purposes.

SMS communications

Users may receive SMS notifications related to their monitored alarm service, including:

  • intrusion alarms
  • fire alarms
  • low battery warnings
  • technical fault notifications
  • arm/disarm reminders

Message frequency varies depending on alarm activity and system events.

Message and data rates may apply.

Users may opt out at any time by replying STOP to any SMS message.

Users may request assistance by replying HELP.

Data sharing

Orion Intelligence does not sell personal information.

Personal data is only shared with:

  • the licensed Alarm Receiving Centre providing the monitoring service
  • authorized infrastructure and technology providers necessary to deliver the services
  • legal authorities where required by law

Information is never shared with third parties for marketing purposes.

Data security

Orion Intelligence implements appropriate technical and organizational security measures to protect personal data against unauthorized access, disclosure, loss, or misuse.

Data retention

Personal data is retained only for as long as necessary to provide the services, comply with legal obligations, resolve disputes, and enforce agreements.

International processing

Depending on the customer region and applicable legislation, data may be processed within:

  • the European Economic Area (EEA)
  • the United States
  • Canada
  • Australia

Orion Intelligence applies regional data segregation measures where required by applicable privacy legislation.

Your rights

Depending on applicable law, users may have the right to:

  • access their personal data
  • request correction of inaccurate data
  • request deletion of personal data
  • object to certain processing activities
  • withdraw consent for SMS communications

Contact information

Orion Intelligence BV
Minderbroedersstraat 17/2
3000 Leuven
Belgium

info@orion-intelligence.com

https://www.orion-intelligence.com

Updates

Orion Intelligence may update this Privacy Policy from time to time. Updated versions will be published on this page.

ISO Certifications

Since 2021 Orion Intelligence holds these certifications: