Is nobody reading your FAQs?

Reasons why classic FAQs perform poorly:

Too many articles

FAQ lists have a tendency to grow very long.
Customers just won't take the time to browse through them.

Poor copy and attractiveness

Many FAQ articles contain specific business jargon, lot's of text and no visuals. Customers quickly stop reading.

Weak search capabilities

Often there is no way to search FAQs. When it does exists, it performs poorly. Customers can’t find the answers.

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Contact Form Assistant reinvents your FAQ.

FAQ’s aren’t dead. But they do require an upgrade.

How does it work?

Contact Form Assistant integrates with your existing contact form.
While customers type their question our real-time AI provides relevant FAQ articles.

What's the impact of Contact Form Assistant?

28%Questions avoided across all industries
> 500,000Customers assisted with success

Some companies that have powered their contact forms...

The customer journey

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A customer makes his way to the form and starts typing his question. Orion AI analyzes every additional word typed in real-time.

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Contact Form Assistant appears when
he can make a relevant FAQ answer suggestion.

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The customer interacts with
the suggested FAQ content
and decides not to submit the contact form.

No IT development required

The addition of a single script to your existing form page

The activation of Orion Contact Form Assistant requires the addition of a single javascript on your contact form page.
Get the IT part over in less than an hour!

There is no impact to your existing contact form.
Keep your processes as-is.

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The AI that powers
Contact Form Assistant

At the basis is the ability to recognize customer questions with great precision. Everything else follows from that.

What sets us apart is that we provide both tailor-made and out-of-box recognition AI models. This is how we are able to achieve the higher levels of recognition and are able to automate more.

Out-of-the box artificial intelligence models are able to serve entire industries such as e-commerce, package logistics, utilities, telecom, ... from the first day of operation without any learning examples!

Contact Form Assistant

A brief summary

Avoid easy questions

Many customers don't take the time to browse your site in detail. As a consequence they submit questions that take precious time away from your service agents.

Increase customer satisfaction

Your customers will be delighted having their answer on the spot, with no need to await customer service.

Gain insights and improve

Orion gathers detailed statistics on the subject type of various questions. With those insights you'll be able to iteratively create on the spot answers.

No extra channels needed

The contact-form is not a chatbot. It's an add-on on top of your existing form. If Orion has nothing to suggest it will not display.

Want to a get a quick demo?

Wondering if Contact Form Assistant makes sense for your organization? Get in touch.

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FAQ

Lingering questions you might have...

Is it a chatbot?

The contact-form assistant is no chatbot, as customer you don't engage in a conversation. Instead, customers phrase the question like they normally would. This has the distinct advantage that no extra channels need to be introduced.

How do you integrate the assistant?

The integration is a simple script that can be included on your website. All configuration happens in the Orion backend.

What languages do you support?

Orion Contact Form Assistant supports 49 languages out-of-the-box

Can you customise the look-and-feel?

We got you covered! You can configure a matching color, icon and texts so it fits perfectly in your site.

What if we only have an e-mail address but no contact-form?

No issue, we also have a contact-form widget you can add in a similar fashion that includes the assistant. This will then forward to the e-mail address you configure.

For the techies out there

In order to come to our best-of-breed AI toolbox we use technologies and libraries such as Tensorflow, Keras, Stanford NLP, Transformers, Apache OpenNLP, scikit-learn and PyTorch.