Are you and your customer speaking the same language?Preventing poor customer satisfaction in a multilingual marketing environment Operating in a multilingual environment makes it even more challenging to provide proper customer support. In Switzerland for e... Read More

Artificial intelligence: everybody’s heard the term, but what does it mean? For people outside of the tech industry, this question isn’t always that easy to answer. Besides this lack of knowledge, there are also safety concerns. Fortunately, there are a number of ways to show people that ... Read More

Results on increased revenueThe amount of customer questions and satisfaction ratings is translated into tangible revenue to make the return-on-invest apparent. When done right, customer service becomes an additional revenue driver.In the diagram below we ha... Read More

Actions to mitigate those risksBy gaining more insight into what customers are asking, combining that with customer service automation and encouraging customers to come forward, an incredible continuous revenue improvement cycle can be set up.... Read More

Hidden customer churn risksHow silent customers and sub-optimal service quality can affect the revenue stream of your company. We use a typical product company as an example with benchmarked customer question volumes and satisfaction ratings.... Read More