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Bring your customer service to the next level with Orion.
The AI model allows Orion to understand what your customers are talking about.
... to your CRMs, support systems, websites or custom IT applications. Not listed? There's more to come.
Orion analyzes new customer questions and takes the following actions without human intervention.
Orion is capable of finding specific values within communications: order numbers, bank accounts, VAT identifiers, parcel IDs, ....
Provide a single answer to a customer question with high precision.
Use auto-answering for questions with low complexity and impact. Orion can answer these questions with a single template.
Use as first preparation step before handing off to an agent.
Some questions require extra customer info so they can be handled. Use auto-answering to send a list of required information back for the customer to provide, before agent handover.
Provide multiple answers to a larger variety of questions.
Goal is for the customer to resolve the question himself without any agent intervention.
Deflection answers via email after initial question is received.
Orion replies with the top 3 most relevant answers to keep customer experience high.
Can use existing FAQ or knowledge sources
When the customer visits the content, the CRM is closed automatically a bit later.
Passes on to agent if customers decline or ignore answer.
Deflection of answers within your website form (CFA).
While customer types question
Or use personalised answers
Minimize amount of form submits
Resolve 30% to 55% of questions.
Easy to integrate.
Use Orion to effectively deal with expected and unexpected peaks in customer service questions.
Black Friday, holidays, regular sales periods...
Assist your agents with the most relevant answer templates.
Orion suggests the most relevant macros to your agents.
Orion suggests the most relevant templates to your agents.
Orion suggests the most relevant templates to your agents.
Orion suggests the most relevant canned responses to your agents.
Orion suggests the most relevant templates to your agents.
