Bring your customer service to the next level with Orion.
Orion is powered by an artificial intelligence model trained specifically on your historic customer questions. The engine allows Orion to truly understand what your customers are talking about.
Answer your customers questions the moment they are typing it by (re)using your available selfhelp articles and redirecting the customer to the most suitable one(s).
Finally: to prevent the customer from submitting his question.
Let Orion reply with the top 3 most relevant answers. Your existing FAQ articles can be used as answer content. Your customer can always indicate to pass the question on to a service agent. On average 50% of questions can be deflected.
Let Orion help you more at peak times f.e. Black Friday, Holidays, regular sales period... Lower his certainty and get him to reply more to avoid long waiting times.
Orion is right at their side suggesting the most relevant answer template. On average a 'top 3' proposed template is selected by your business experts in 68% of all cases.
Contact us, and let's discuss what Orion can do for you.