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When agents are answering cases, Orion is right at their side suggesting the most relevant templates.
Newly created cases are first handled by Orion. Actions execute automatically when Orion is certain.
Orion is powered by an artificial intelligence model trained specifically on your historic cases in Microsoft Dynamics. This way Orion can truly understand what a case is about.
Orion will consider all active templates in your environment. The templates you use today as well as macros you create in the future are searchable and available. Custom fields will be applied when using the template.
We support 49 languages out-of-the box.
Hardly any. Orion behaves as an agent in your Dynamics 365. Its suggestions are offered to other agents from within the Orion Dynamics 365 add-in. We take care of training the AI model with the proper data and initial configuration.
Yes! Orion supports API hooks to retrieve information such as delivery date, amount due, ... from your ERP systems. That information is then substituted in the macro placeholder.
Check out our videos in the Orion Academy. Entirely free!