Outlook Integration

Power your favourite mailbox with Orion.

Relevant answers at hand

Start speeding up average handling times (AHT).

outlook-main-screen-2.png

The artificial intelligence engine - our secret sauce

Orion is powered by an artificial intelligence model trained specifically on your organisations email history. This way Orion can truly understand what a new email is about.

deflection-email.png

Orion as first-line

New incoming emails are first handled by Orion. Actions execute automatically when Orion is certain.

Routing

Orion routes emails to the proper agent or team. He applies categories, forwards or moves the email to the desired folder.

Auto answering

When Orion is very certain, he replies your customer automatically using a pre-configured template for the type of question.

Ticket deflection

When multiple answers are possible, Orion replies the top 3 most relevant answers. Your customer can always indicate additional help is required.

Orion assisting your agents

When agents are answering emails, Orion is right at their side suggesting the most relevant answers.

Template suggestions

The suggested answers are easily searchable and help speeding up average handling times (AHT). When an agent chooses a template, further personalisation can be done.

outlook-main-screen-zoomed.png

FAQ

Which versions of Outlook are supported?

The Orion add-in for Outlook is supported on Exchange 2013 and newer, including support for Office 365.

What about languages?

We support English, Dutch, French and German out-of-the-box. We have additional language extensions for Spanish, Norwegian, Swedish and Danish.

What effort is required at my end?

Hardly any. Orion behaves as an agent in your Outlook. Its suggestions are offered to other agents from within the Orion add-in for Outlook. We take care of training the AI model with the proper data and initial configuration.

Can you help me drafting a business case?

For sure! We're with you all the way. We have the industry experience to estimate your operational gains. Average ROI for Orion is roughly 1.2 year!

Can we enrich emails with custom information?

Yes! Orion supports API hooks to retrieve information such as delivery date, amount due, ... from your ERP systems. That information is then substituted in the email answer template.

Are we able to add attachments?

Absolutely. Answer templates both support text and optionally attachments. When your agent clicks 'choose answer' the attachments are added to the reply email.

Want to see how this works in practice?

Check out our videos in the Orion Academy. Entirely free!