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Power your favourite mailbox with Orion.
Are service agents losing time answering customer questions?
Start speeding up average handling times (AHT).
When agents are answering emails, Orion is right at their side suggesting the most relevant answers.
Orion is powered by an artificial intelligence model trained specifically on your organisations email history. This way Orion can truly understand what a new email is about.
New incoming emails are first handled by Orion. Actions execute automatically when Orion is certain.
The Orion add-in for Outlook is supported on Exchange 2013 and newer, including support for Office 365.
We currently support 22 languages out-of-the-box! Click here for the full list.
Hardly any. Orion behaves as an agent in your Outlook. Its suggestions are offered to other agents from within the Orion add-in for Outlook. We take care of training the AI model with the proper data and initial configuration.
For sure! We're with you all the way. We have the industry experience to estimate your operational gains.
Yes! Orion supports API hooks to retrieve information such as delivery date, amount due, ... from your ERP systems. That information is then substituted in the email answer template.
Absolutely. Answer templates both support text and optionally attachments. When your agent clicks 'choose answer' the attachments are added to the reply email.
Check out our videos in the Orion Academy. Entirely free!