Power your favourite CRM with Orion.
Newly created cases are first handled by Orion. Actions execute automatically when Orion is certain.
Are service agents losing time answering customer questions?
Start speeding up average handling times (AHT).
When agents are answering cases, Orion is right at their side suggesting the most relevant templates.
Orion is powered by an artificial intelligence model trained specifically on your historic Salesforce cases. This way Orion can truly understand what a case is about.
Orion will consider all available templates in your Salesforce. Templates you use today as well as templates you create in the future are searchable and available.
Good news. We support both Salesforce classic UI and Salesforce Lightning.
We support 49 different languages out-of-the-box.
Hardly any. Orion behaves as an agent in your Salesforce. Its suggestions are offered to other agents from within the Orion Salesforce plugin. We take care of training the AI model with the proper data and initial configuration.
For sure! We're with you all the way. We have the industry experience to estimate your operational gains.
Yes! Orion supports API hooks to retrieve information such as delivery date, amount due, ... from your ERP systems. That information is then substituted in the template placeholder.
Check out our videos in the Orion Academy. Entirely free!