For handling more customer questions ... faster
You can only effectively reduce churn when you know the problems of your customers. Your customer service interactions are the ideal moment to capture this information!
75% of customers that have a problem never contact your customer service. These silent customers are responsible for the bulk of your customer churn. So motivate your customers to contact you and increase the number of interactions.
The increase in customer interactions puts an extra load on your customer service center. Keep this load down by using tools to handle each question as efficient as possible. The Macro Suggestions App can help you with this by making your macros easily available.