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Template suggestion

Are service agents losing time answering customer questions?

Speed up average handling time (AHT)

The right template is present in the top 3 in 68% of cases.

Improve first time right (FTR)

Reduce back-and-forth emails with your customers.

Genesys Cloud

Leverage your canned responses.
 
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Salesforce

Take advantage of templates.
 
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Outlook

Introduce templates to Outlook.
 
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Servicenow

Start working with templates.
 
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Zendesk

Find the best macro.
 
 
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Template suggestion - Genesys Cloud

Orion suggests the most relevant canned responses to your agents.

Macro suggestion - Zendesk

Orion suggests the most relevant macros to your agents.

Template suggestion - Microsoft Outlook

Orion suggests the most relevant templates to your agents.

Template suggestion - Salesforce

Orion suggests the most relevant templates to your agents.

Template suggestion - Servicenow

Orion suggests the most relevant templates to your agents.